FAQ

Frequently Asked Questions

Q. Is the Queens of Distraction ONLY on Facebook?

A. Yes, Terry Matlen's Queens of Distraction is a secret group found only on Facebook.

Q. Do I have to have a Facebook account to join?

A. Yes, you must have a Facebook account before joining.

Q. What do you mean by a "Secret" group?

A. The Queens of Distraction takes everyone's privacy very seriously, so we chose the highest security setting available to us on Facebook.  Click  here for a graph that will explain all about the group settings.

Q. I've tried to find the Queens of Distraction on Facebook and cannot find the group page, why is that?

A. Because of the security settings and the group being secret only members will be able to see the group. If you *are* a member, you can find the group at https://www.facebook.com/groups/terrysqueensofdistraction/ . Or, go to your own Facebook page and look to the far left where your groups are listed. You will see a linke to the Queens of Distraction there.

Q. I don't want the world knowing I have ADD/ADHD.  Won't people search for my name and find me in the group?

A. No, there will be no way they will be able to find you within the Queens of Distractions unless they are a member of the group themselves.

Q. What if the group is not for me and I want a refund?

A. We realize that the Queens of Distraction might not be for everyone, so we give everyone 3 business days to cancel the membership and a full refund will be issued.  After that 3 day period, no refunds will be issued.

 

Q. I've joined the group and I don't want to get all the notification in my emails.  How do I turn them off?

A. To reconfigure notification settings for this group:
Go to the left menu on the side of your main facebook page. Under groups, you will see The Queens of Distraction. Hover your mouse just to the left of the group name. You will see a pencil to edit. Click on the pencil and then select Edit Settings. Notification settings will appear.

Q. Is my membership recurring?
Yes, when you sign up, for your convenience, your membership will be recurring as mentioned in the Terms and Conditions.

Q. How will I know when my credit/debit or Paypal account will be charged?
You will receive a notice via email 7-10 days before your card will be charged.

Q. What if I don't want to continue after my first 3 or 6 months?
You simply notify us in writing at support@queensOfDistraction.com and let us know you want to cancel your membership with Queens of Distraction. We value your membership and invite you to rejoin at any time.

Q. I love the chat, but I'm having a hard time keeping up with all the posts, any suggestions?

A. We hear you and you're not alone! Try following just one or two conversations instead of all at once. Remember, too, that you can always return and read the chat text at your leisure. I do ask the group to pause at times so everyone can catch up.

Q. I emailed support late Friday night and have not received a reply- why is that?

A. While we'd love to be able to answer emails 24/7,  that's just not possible.  If you email Monday thru Friday 8:00am to 5:00pm,  you will receive a response within a reasonable amount of time.  All emails received after 5:00 pm on Friday will be responded to on the following Monday. 

Q. Do you still have a question that we didn't answer here?

A. Email us at support@queensofdistraction.com